Last Updated: [22.10.2025]
1. Introduction
TrueNorth Global Connections (“TNGC”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR).
By communicating with us, using our website, or submitting your information, you agree to the practices described in this policy.
2. Who We Are
TrueNorth Global Connections (TNGC) provides international recruitment, placement, and guidance services for students and professionals seeking education and employment opportunities abroad.
We recruit:
- Students for universities in the UK, USA, Canada, Australia and Europe
- Professionals for employers across Europe
We also offer visa assistance, online pre-recorded courses, and related consulting services.
3. Information We Collect
We collect and process personal information only from candidates who voluntarily choose to engage with our services. This may include:
- Full name, date of birth, and contact details (email, phone number, address)
- Identification documents (passport, ID, certificates, criminal record, CVs, etc.)
- Academic or professional background
- Financial or payment details (for service payments or online courses)
- Communication records and correspondence
We do not collect sensitive personal data unless it is necessary for visa or placement processes and you have explicitly consented.
4. How We Collect Information
We collect personal information through:
- Direct emails sent to support@tngc.co.za
- Completed application or inquiry forms
- Course registration and payment forms via PayFast
- Voluntary subscription to newsletters via Zoho
- Communication through our social media platforms
5. How We Use Your Information
Your information is used solely for legitimate business and service purposes, including:
- Processing student or professional applications
- Submitting documentation to universities, employers, and visa institutions
- Providing guidance, training, and consultancy
- Sending service updates, newsletters, and educational content
- Managing payments and financial transactions securely through PayFast
- Fulfilling legal, regulatory, or contractual obligations
We only process and share your personal data with your explicit consent.
6. Sharing of Information
TNGC may share your information with:
- Partner universities and employers abroad for placement purposes
- Authorized visa processing companies and agents who manage applications on our behalf
- Third-party service providers for specific functions (such as PayFast for payments, Zoho for email communication, or Google Ads for marketing analytics)
All third-party partners are required to handle personal data securely and in compliance with POPIA and GDPR standards.
TNGC does not sell or rent personal information to any third party.
7. International Data Transfers
Since TNGC works with institutions and employers outside South Africa, your personal information may be transferred to and processed in other countries (e.g., the UK, EU, USA, or Canada).
We ensure that all such transfers comply with POPIA and GDPR requirements for adequate data protection.
8. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, loss, or misuse.
All digital records are securely stored and accessible only to authorized personnel.
Where data is transmitted via email, we use secure email systems and confidentiality agreements with our service providers.
9. Your Rights
Under POPIA and GDPR, you have the right to:
- Access your personal information
- Request correction or deletion of your data
- Withdraw consent for processing at any time
- Object to certain types of data processing
- Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been mishandled
- To exercise your rights, contact us at support@tngc.co.za.
10. Cookies and Online Tracking
Our website may use cookies and tracking tools, including Google Ads and social media pixels, to improve user experience and measure engagement.
You can manage or disable cookies through your browser settings.
11. Marketing and Communication
If you subscribe to our newsletter or online updates via Zoho, you consent to receiving communications from TNGC.
You may unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.
12. Data Retention
We retain personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Once no longer needed, all data is securely deleted or anonymized.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. The latest version will always be available on our website.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
TrueNorth Global Connections (TNGC)
support@tngc.co.za
www.tngc.co.za
South Africa